Privacy Policy

Who we are

This website is operated by TaxResolve, an independent tax and accountancy practice. For the purposes of UK data protection law, TaxResolve is the controller of personal information submitted through this website.

Information we collect

When you request a case review we collect the information you choose to give us:

• Your name and, if given, your business or company name
• Your email address and telephone number
• What HMRC has contacted you about, and any response deadline
• Whether you currently have an accountant
• Your description of the situation
• The page the form was sent from and the time it was sent

How we use it

Information submitted will be used to assess your enquiry and contact you about the matter. We do not use it for unrelated marketing and we do not sell it.

Our lawful bases are taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries and protecting the website from misuse.

Sensitive information

Please do not send original documents, bank details, full National Insurance numbers or Unique Taxpayer References through the website form. If documents are needed, we will explain how to share them.

Who we share it with

Enquiries are processed using service providers who host the website, store enquiry records and deliver notifications to us. They act on our instructions. We may also disclose information where the law requires it.

Submitting an enquiry does not authorise us to contact HMRC on your behalf. That happens only once we are formally appointed and authorised.

How long we keep it

Enquiries that do not lead to an engagement are kept only for as long as needed to deal with them and to keep a record of the contact. Information relating to client engagements is kept in line with our professional and legal obligations.

Cookies

The website uses a small cookie to remember your cookie choice. Analytics cookies are set only if you accept them, and you can change your choice at any time using the cookie settings link in the footer.

Your rights

Under UK data protection law you can ask us to:

• Confirm what personal information we hold about you and provide a copy
• Correct information that is inaccurate
• Delete information, or restrict how it is used, where the law allows
• Stop processing based on legitimate interests

Complaints

If you are unhappy with how your information has been handled, please tell us so that we can put it right. You also have the right to complain to the Information Commissioner's Office.